All the orders are shipped in tampered boxes. Most of the items that are in-stock will be shipped on the same day. Any orders that has been placed or paid after the normal working hours will be shipped on the following day. We use varied shipping methods offered to us by numerous shipping companies. For your protection, we may contact you for extra order verification of payment method.
We are committed to delivering your order accurately, in good condition, and always on time promised by our customer care executive or on website.
Below are some more shipping related points:
Our Return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange.
*Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
*We make our best efforts to ensure that each item in your order is shipped out by the seller within 2-3 working days of the order date. However in some cases, it may take longer, up to 5 or more working days, to ship the order as the product may have to be procured by the seller where there is a heavy demand.
*Sellers ship out orders on all week days (Monday to Saturday), excluding public holidays.
*To ensure that your order reaches you in the fastest time and in good condition, sellers will only make shipments through reputed courier agencies.
*While the sellers strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
*If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and immediately log onto Submit Ticket, or write an e-mail to firstname.lastname@example.org, mentioning your Order Reference Number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
*You may track the shipping status of your order on our website, by clicking at Track your Order section.
*Please note all items will be shipped with an invoice of the seller. In case, inadvertently, the same is not received, you may log on to Submit Ticket, or write an e-mail to email@example.com mentioning your order reference number.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is found damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
The time, it may take for your exchanged product to reach you, may vary.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org